Help with plans

Question

I tried to get After Effects but I guess I accidentally got the business version? And now it won't let me cancel it when I follow the directions to go in to manage the plan, because when I do it's saying that I have no paid plans, but it still charged me the 40 bucks. I just want to cancel it so I can get the normal version. Plus, it's not even letting me open it. It keeps saying Affer Effects is not part of my plan when I specifically purchased that one. Help?

Peru Bob · Answer

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

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