How do I receive actual customer support?

I made this post a few days ago 

After this, I contacted Adobe Customer Support to speak with a live agent who could help me with this problem. He was given remote access to my computer and for an hour he was just doing the same things I already told him I tried. I decided to just completely erase the software from my computer and reinstall Creative Cloud and After Effects like it’s the first time using it and I’m still getting the same crash errors-- on different versions of AE too! I just tried chat support and the agent said they were going to check into my problem and then ended our conversation. I have no idea what to do from here.