How to remove the Sapphire 2024 plugin from your Mac and address the issue preventing After Effects

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how to remove the Sapphire 2024 plugin from your Mac and address the issue preventing After Effects

i unistalled the plugin its still showing error

Warren HeatonCorrect answer

Community Expert

With After Effects closed, try running the uninstaller.

Go to: /Applications/GenArtsSapphireAE folder and double click on “Uninstall Sapphire”.

If this does not resolve the issue, reach out to Boris FX support here:
https://borisfx.com/faq/uninstall-sapphire/

N

nirtha_0010

Participating Frequently

Hi! I just wanted to ask if this has been resolved for you? If so, what did you do to fix the issue? I am facing the same problem and would love the advice and help.

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Warren Heaton

Community Expert

@nirtha_0010

Sorry to hear that you are also experiencing this issue.

Here's a different link for reaching out to Sapphhire support about this: https://support.borisfx.com/hc/en-us/requests/new

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Warren Heaton

Correct answer

Community Expert

With After Effects closed, try running the uninstaller.

Go to: /Applications/GenArtsSapphireAE folder and double click on “Uninstall Sapphire”.

If this does not resolve the issue, reach out to Boris FX support here:
https://borisfx.com/faq/uninstall-sapphire/

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nirtha_0010

Participating Frequently

Hi, I have done this but I still get this error. I uninstalled the Sapphire plug in and then deleted the plug in contents and now I can't open after effects at all. If the plug is does not exist, shouldn't I still be able to use the application? It was working before without these plugins present so why is there an error now? How can I fix this please?

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Warren Heaton

Community Expert

Yes, After Effects should run as expected without BorisFX Sapphire being installed.

If you open a project that has Sapphire effects applied, you should simply receive a notice that the effect is misssing.

It seems like the Sapphire uninstaller did not remove all of the Saphire components. If Sapphire support did not reply, I would reinstall After Effects.

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kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.