Participant

Question

i can not open after effects

i tryed many times to open the AE, but it does not work، Just show me this window

This topic has been closed for replies.

Legend

Hi Rabiah23769863cnjy,

Sorry for the crash.

Would you mind sharing the following details:

What are your system specifications (CPU, GPU, RAM, OS version)?
Do you see any crash reports?
How do you launch After Effects - do you double-click a project file or click its icon?

We're here to help, just need more info.

Thanks,

Nishu

Participant

hi Nishu

- macOS catalina , version 10.15.7

- no

- click its icon

thanks,

Legend

Thanks for sharing the details. Please try the following:

Let us know how it goes.

Thanks,

Nishu

Community Expert

You try to reset the preference settings.

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