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Participant
March 13, 2024
Question

I cannot open my project file, it will forced close when i open the project file

  • March 13, 2024
  • 1 reply
  • 484 views

Heres the crash log: 

[2024-03-14_02-54-50][20312][Warn] [general] We are going to deprecate hostInfo access soon. Please use HostInfoController instead.
[2024-03-14_02-54-50][20312][Warn] [general] We are going to deprecate hostInfo access soon. Please use HostInfoController instead.
[2024-03-14_02-54-50][20312][Warn] [general] We are going to deprecate hostInfo access soon. Please use HostInfoController instead.
[2024-03-14_02-54-50][20312][Info] [general] UXP will use the WebView2 runtime in the system as no WebView2 runtime path is provided by the host.
[2024-03-14_02-54-50][20312][Error] [general] Plugin com.adobe.ccx.start : Expected 'host.app' to be aftereffects
[2024-03-14_02-54-50][20312][Error] [general] Plugin com.adobe.ccx.start : Expected 'host.app' to be aftereffects
[2024-03-14_02-54-50][20312][Error] [general] Plugin com.adobe.ccx.start : Expected 'host.app' to be aftereffects
[2024-03-14_02-54-50][20312][Error] [general] Plugin com.adobe.ccx.start : Expected 'host.app' to be aftereffects
[2024-03-14_02-54-50][20312][Error] [general] Plugin com.adobe.ccx.start : Expected 'host.app' to be aftereffects
[2024-03-14_02-54-50][20312][Error] [general] Plugin com.adobe.ccx.start : Expected 'host.app' to be aftereffects
[2024-03-14_02-54-50][20312][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2024-03-14_02-54-50][20312][Info] [general] Debugger enabled for runtime group FirstParty on port: 9222 breakOnStart: no
[2024-03-14_02-54-50][20312][Error] [general] Plugin com.adobe.ccx.start : Expected 'host.app' to be aftereffects
[2024-03-14_02-54-50][20312][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2024-03-14_02-54-50][20312][Warn] [general] Please call HostInfoController::instance()->initialize() when the app is initializing.
[2024-03-14_02-54-50][17728][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2024-03-14_02-54-51][17728][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2024-03-14_02-54-51][17728][Warn] [console] SAM JS Bindings Error
The host app must meet the following requirements to be compatible with the SAM JS bindings:
1. The host app must be built with SAMv2's C++ library.
2. The host app must provide the ACPLModel global object via SEAL
Visit https://git.corp.adobe.com/torq/acpl-model/blob/main/README.md for more info
[2024-03-14_02-54-51][17728][Default] [console] 586 PERF - Start Screen Init start
[2024-03-14_02-54-51][17728][Default] [console] CCX Start v4.0.0.55
[2024-03-14_02-54-51][17728][Default] [console] 587 PERF - Sophia Init start
[2024-03-14_02-54-51][17728][Default] [console] 593 PERF - Ututs Init start
[2024-03-14_02-54-51][17728][Default] [console] 594 PERF - IMS Init start
[2024-03-14_02-54-51][17728][Default] [console] log perf event: time: 595 message: Fetching NGL Profile. Awaiting Response.
[2024-03-14_02-54-51][17728][Default] [console] 595 PERF - Fetching NGL Profile. Awaiting Response.
[2024-03-14_02-54-51][17728][Default] [console] 597 PERF - Locale Init start
[2024-03-14_02-54-51][17728][Default] [console] 633 PERF - MainStore Init start
[2024-03-14_02-54-51][17728][Default] [console] self.launchCount
[2024-03-14_02-54-51][17728][Default] [console] 647 PERF - Platform init start
[2024-03-14_02-54-51][17728][Default] [console] 648 PERF - Shared Settings Init start
[2024-03-14_02-54-51][17728][Default] [console] log perf event: time: 27 message: MainStore Init
[2024-03-14_02-54-51][17728][Default] [console] 660 PERF - MainStore Init done: 27
[2024-03-14_02-54-52][17728][Warn] [console] [CDO] @CCX/ccx-cdo/Stylesheets.ts | @CCX/ccx-cdo/theme/Core.css |
@CCX/ccx-cdo/theme/CCXHomeScreen/Themes.css will soon be deprecated.
Please read: https://git.corp.adobe.com/CCX/ccx-cdo#theming to update your CDO themes.
[2024-03-14_02-54-52][17728][Error] [console]
[2024-03-14_02-54-52][17728][Default] [console] log perf event: time: 999 message: UI Ready
[2024-03-14_02-54-52][17728][Default] [console] 999 PERF - UI Ready
[2024-03-14_02-54-52][17728][Default] [console] 1000 PERF - Launch CCXProcess start
[2024-03-14_02-54-52][17728][Warn] [console] Error when launching application with specifier ccxprocess: Error: getInstalledApps is no longer supported. Use getInstalledAppsEx instead.
[2024-03-14_02-54-52][17728][Default] [console] log perf event: time: 1 message: Launch CCXProcess
[2024-03-14_02-54-52][17728][Default] [console] 1001 PERF - Launch CCXProcess done: 1
[2024-03-14_02-54-52][17728][Default] [console] log perf event: time: 355 message: Platform init
[2024-03-14_02-54-52][17728][Default] [console] 1002 PERF - Platform init done: 355
[2024-03-14_02-54-52][9428][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2024-03-14_02-54-52][20312][Warn] [general] Could not read fonts file Could not read file File Path: C:\Program Files\Adobe\Adobe After Effects 2023\Support Files\AdobeCleanUX\AdobeCleanUX-It.otf C:\Program Files\Adobe\Adobe After Effects 2023\Support Files\AdobeCleanUX\AdobeCleanUX-It.otf
[2024-03-14_02-54-52][20312][Warn] [general] Could not read fonts file Could not read file File Path: C:\Program Files\Adobe\Adobe After Effects 2023\Support Files\AdobeCleanUX\AdobeCleanUX-Bold.otf C:\Program Files\Adobe\Adobe After Effects 2023\Support Files\AdobeCleanUX\AdobeCleanUX-Bold.otf
[2024-03-14_02-54-52][20312][Warn] [general] Could not read fonts file Could not read file File Path: C:\Program Files\Adobe\Adobe After Effects 2023\Support Files\AdobeCleanUX\AdobeCleanUX-BoldIt.otf C:\Program Files\Adobe\Adobe After Effects 2023\Support Files\AdobeCleanUX\AdobeCleanUX-BoldIt.otf
[2024-03-14_02-54-52][20312][Warn] [general] Could not read fonts file Could not read file File Path: C:\Program Files\Adobe\Adobe After Effects 2023\Support Files\AdobeCleanUX\AdobeCleanUX-Regular.otf C:\Program Files\Adobe\Adobe After Effects 2023\Support Files\AdobeCleanUX\AdobeCleanUX-Regular.otf
[2024-03-14_02-54-52][20312][Warn] [general] Could not read fonts file Could not read file File Path: C:\Program Files\Adobe\Adobe After Effects 2023\Support Files\AdobeCleanUX\AdobeCleanUX-BoldSemiCn.otf C:\Program Files\Adobe\Adobe After Effects 2023\Support Files\AdobeCleanUX\AdobeCleanUX-BoldSemiCn.otf
[2024-03-14_02-54-52][20312][Warn] [general] Could not read fonts file Could not read file File Path: C:\Program Files\Adobe\Adobe After Effects 2023\Support Files\AdobeCleanUX\AdobeCleanUX-SemiCn.otf C:\Program Files\Adobe\Adobe After Effects 2023\Support Files\AdobeCleanUX\AdobeCleanUX-SemiCn.otf
[2024-03-14_02-54-52][20312][Warn] [general] Could not read fonts file Could not read file File Path: C:\Program Files\Adobe\Adobe After Effects 2023\Support Files\AdobeCleanUX\AdobeCleanUX-BoldSemiCnIt.otf C:\Program Files\Adobe\Adobe After Effects 2023\Support Files\AdobeCleanUX\AdobeCleanUX-BoldSemiCnIt.otf
[2024-03-14_02-54-52][20312][Warn] [general] Could not read fonts file Could not read file File Path: C:\Program Files\Adobe\Adobe After Effects 2023\Support Files\AdobeCleanUX\AdobeCleanUX-Light.otf C:\Program Files\Adobe\Adobe After Effects 2023\Support Files\AdobeCleanUX\AdobeCleanUX-Light.otf
[2024-03-14_02-54-52][20312][Warn] [general] Could not read fonts file Could not read file File Path: C:\Program Files\Adobe\Adobe After Effects 2023\Support Files\AdobeCleanUX\AdobeCleanUX-LightIt.otf C:\Program Files\Adobe\Adobe After Effects 2023\Support Files\AdobeCleanUX\AdobeCleanUX-LightIt.otf
[2024-03-14_02-54-52][20312][Warn] [general] Could not read fonts file Could not read file File Path: C:\Program Files\Adobe\Adobe After Effects 2023\Support Files\AdobeCleanUX\AdobeCleanUX-SemiCnIt.otf C:\Program Files\Adobe\Adobe After Effects 2023\Support Files\AdobeCleanUX\AdobeCleanUX-SemiCnIt.otf
[2024-03-14_02-54-52][17728][Default] [console] log perf event: time: 485 message: Locale Init
[2024-03-14_02-54-52][17728][Default] [console] 1082 PERF - Locale Init done: 485
[2024-03-14_02-54-52][4880][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2024-03-14_02-54-55][17728][Default] [console] log perf event: time: 4002 message: Sophia Init
[2024-03-14_02-54-55][17728][Default] [console] 4589 PERF - Sophia Init done: 4002
[2024-03-14_02-54-55][17728][Default] [console] Empty response from CCX Process
[2024-03-14_02-54-55][17728][Default] [console] log perf event: time: 3998 message: Ututs Init
[2024-03-14_02-54-55][17728][Default] [console] 4591 PERF - Ututs Init done: 3998
[2024-03-14_02-55-01][17728][Default] [console] Failed to parse NGL user profile
[2024-03-14_02-55-01][17728][Default] [console] NGL: Showing no chiclet.
[2024-03-14_02-55-01][17728][Default] [console] [Ee-1] preFetchDocuments - Waiting for initialization to complete
[2024-03-14_02-55-01][17728][Error] [console] INGEST RENDER EVENT: WelcomeMessage{"workflow":"home","totalWebTutorials":0,"totalInAppTutorials":0}
[2024-03-14_02-55-01][17728][Warn] [console] Analytics event missing Sophia data:
[2024-03-14_02-55-01][17728][Default] [console] User is regressing
[2024-03-14_02-55-01][17728][Warn] [console] [acp-fetch] CloudDocumentClient.getRecents Error trying to retrieve local docs from host TypeError: c.forEach is not a function
[2024-03-14_02-55-01][17728][Error] [console] Failed to fetch recents [acp-fetch] CloudDocumentClient.getRecents Error trying to retrieve local docs from host TypeError: c.forEach is not a function

This topic has been closed for replies.

1 reply

ToolfarmJP
Community Expert
Community Expert
March 14, 2024

Would you try to launch with safe mode or reset the preference settings?

 

 

Participant
March 14, 2024

how do you turn on the safe mode, sorry im new to this