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frrisa2019
Participant
April 20, 2026
Question

I have new MSI laptop with good specs. Just subscribe adobe creative cloud. 4 softwares I mostly use are Ps, Ai, Ae, and Pr. There is no problem with Ps and Ai, but Ae keep freeze, and Pr, what the heck is this.

  • April 20, 2026
  • 2 replies
  • 12 views

 My Ae can only open up to here.

 Then this pops up every time I open it again.

 While this is what happened with Pr.

 

    2 replies

    Nishu Kushwaha
    Community Manager
    Community Manager
    April 20, 2026

    Hi there,


    Sorry to hear about the issue. What are your system specifications (CPU, GPU, RAM)? Since you're using a new machine, I'd recommend updating the GPU driver from the manufacturer's website. Also, install the OS updates.

    Let me know how it goes.


    Thanks,

    Nishu

    frrisa2019
    Participant
    April 20, 2026

    There's no way it freeze because looking at my home screen isn’t it?