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4
480E
Participant
June 17, 2020
Answered

I just purchased Adobe CC. After Effects is insanely laggy, and illustrator crashes constantly

  • June 17, 2020
  • 1 reply
  • 283 views

I never had problems with these apps before. In after effects, I load in one small clip and press play. Immediately the clip lags, stutters, and the audio down-pitches severely. Audio no longer lines up with video and the program becomes unresponsive. I checked my task manager and its using almost 10GB of ram. 

 

What is going on? I have used slightly older versions of this software (and predecessors) for over 10 years. 

 

Tried restarting my PC... closing everything else. It can barely handle one 20sec clip.

 

SYSTEM:

 

Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz (8 CPUs), ~4.0GHz

16384MB RAM

GeForce GTX 970

More than enough space free on a 500GB Samsung SSD.

This topic has been closed for replies.
Correct answer ToolfarmJP

16GB RAM is a minimum requirement for After Effects 2020. Would you tentatively clear the cache and update the driver of your graphic card?

 

https://helpx.adobe.com/after-effects/system-requirements.html

1 reply

ToolfarmJP
Community Expert
ToolfarmJPCommunity ExpertCorrect answer
Community Expert
June 18, 2020

16GB RAM is a minimum requirement for After Effects 2020. Would you tentatively clear the cache and update the driver of your graphic card?

 

https://helpx.adobe.com/after-effects/system-requirements.html

4
480EAuthor
Participant
June 18, 2020

Hi, Sorry that I overreacted, had a frustrating day yesterday.

 

Illustrator and After Effects are working fine after a graphics card update. I let my stress get the better of me. I have done a 180 and am very happy with the products.

 

Thanks for your help.

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