Skip to main content
_
_ShaunM_30920229hny8
Participant
July 6, 2023
Question

I'm getting frequent crashes when using after-effects

  • July 6, 2023
  • 2 replies
  • 618 views

Here is my crash log

-----------------------------------------------------------------------------

 

No .natvis files found at C:\Windows\SYSTEM32\Visualizers.

No .natvis files found at C:\Users\32775\AppData\Local\Dbg\Visualizers.

 

Microsoft (R) Windows Debugger Version 10.0.19041.1503 AMD64

Copyright (c) Microsoft Corporation. All rights reserved.

 

 

Loading Dump File [C:\Users\32775\AppData\Local\Temp\Adobe\After Effects\23.0\SentryIO-db\reports\6a737080-9bad-449b-b634-19e82ebf4a18.dmp]

User Mini Dump File: Only registers, stack and portions of memory are available

 

Symbol search path is: srv*

Executable search path is:

Windows 7 Version 7600 (3155) MP (32 procs) Free x64

Product: WinNt

Windows NT 10.0.7600.3155

Machine Name:

Debug session time: Thu Jul  6 20:57:58.000 2023 (UTC + 8:00)

System Uptime: not available

Process Uptime: 0 days 0:01:04.000

................................................................

................................................................

................................................................

................................................................

................................................................

................................................................

................................................................

................................................................

..............................................................

Loading unloaded module list

........................................................

Unable to add extension DLL: ntsdexts

Unable to add extension DLL: uext

Unable to add extension DLL: exts

SECURE: File not allowed to be loaded - C:\Windows\SYSTEM32\dbghelp.dll

Error code: Win32 error 0n5

The call to LoadLibrary(ext) failed, Win32 error 0n2

    "The system can not find the file specified."

Please check your debugger configuration and/or network access.

This dump file has an exception of interest stored in it.

The stored exception information can be accessed via .ecxr.

(5590.7bb4): Access violation - code c0000005 (first/second chance not available)

For analysis of this file, run !analyze -v

*** WARNING: Unable to verify checksum for ntdll.dll

*** WARNING: Unable to verify checksum for KERNELBASE.dll

ntdll!NtDelayExecution+0x14:

00007ff8`47aad664 c3              ret

0:265> !analyze -v

SECURE: File not allowed to be loaded - C:\Windows\SYSTEM32\dbghelp.dll

Error code: Win32 error 0n5

The call to LoadLibrary(ext) failed, Win32 error 0n2

    "The system can not find the file specified."

Please check your debugger configuration and/or network access.

No export analyze found

---------------------------------------------------------

my device

CPU:13th Gen Intel(R) Core(TM) i9-13900K 3.00 GHz

GPU:RTX4090

 

Here is my DMP ：https://drive.google.com/file/d/1hAR-7VdkWkic_w4VUHvm_E1iOWoEuLhn/view?usp=drive_link

 

Thank you very much！

 

This topic has been closed for replies.

2 replies

_
_ShaunM_30920229hny8Author
Participant
July 6, 2023

SYMBOL_NAME:  ARE+310a3

MODULE_NAME: ARE

IMAGE_NAME:  ARE.dll

STACK_COMMAND:  ~272s; .ecxr ; kb

FAILURE_BUCKET_ID:  INVALID_POINTER_READ_c0000005_ARE.dll!Unknown

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

IMAGE_VERSION:  2.0.4.50080

FAILURE_ID_HASH:  {851a5ed5-54a9-733d-20ff-296799de797c}

Followup:     MachineOwner

Here is the windbg log

Mylenium
Mylenium
Legend
July 6, 2023

https://helpx.adobe.com/after-effects/system-requirements.html#windows

 

Win 7 isn't going to cut it and to be perfectly straight doesn't make a lick of sense with an RTX card in the first place, given that it lacks the necessary system extensions.

 

Mylenium

_
_ShaunM_30920229hny8Author
Participant
July 6, 2023

Because I turned on compatibility to run

This is my log after closing

No .natvis files found at C:\Windows\SYSTEM32\Visualizers.
No .natvis files found at C:\Users\32775\AppData\Local\Dbg\Visualizers.

Microsoft (R) Windows Debugger Version 10.0.19041.1503 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\32775\AppData\Local\Temp\Adobe\After Effects\23.0\SentryIO-db\reports\0021e7ee-248b-42b0-a00f-498bfd71397b.dmp]
User Mini Dump File: Only registers, stack and portions of memory are available

Symbol search path is: srv*
Executable search path is:
Windows 10 Version 19045 (3155) MP (32 procs) Free x64
Product: WinNt
Windows NT 10.0.19045.3155
Machine Name:
Debug session time: Thu Jul 6 23:15:53.000 2023 (UTC + 8:00)
System Uptime: not available
Process Uptime: 0 days 0:00:57.000
................................................................
................................................................
................................................................
................................................................
................................................................
................................................................
................................................................
................................................................
....................................
Loading unloaded module list
........................................................
Unable to add extension DLL: ntsdexts
Unable to add extension DLL: uext
Unable to add extension DLL: exts
SECURE: File not allowed to be loaded - C:\Windows\SYSTEM32\dbghelp.dll
Error code: Win32 error 0n5
The call to LoadLibrary(ext) failed, Win32 error 0n2
"The system can not find the file specified."
Please check your debugger configuration and/or network access.
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(551c.4e78): Access violation - code c0000005 (first/second chance not available)
For analysis of this file, run !analyze -v
*** WARNING: Unable to verify checksum for ntdll.dll
*** WARNING: Unable to verify checksum for KERNELBASE.dll
ntdll!NtDelayExecution+0x14:
00007ff8`47aad664 c3 ret
0:272> !analyze -v
SECURE: File not allowed to be loaded - C:\Windows\SYSTEM32\dbghelp.dll
Error code: Win32 error 0n5
The call to LoadLibrary(ext) failed, Win32 error 0n2
"The system can not find the file specified."
Please check your debugger configuration and/or network access.
No export analyze found

------------------------------------------

Here is my DMP ：https://drive.google.com/file/d/14ztuEb3nMao1KpSE5obxkXsKsKlC56Yi/view?usp=drive_link

 

Thank you for your reply！！

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices