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Participant
September 26, 2025
Question

i've been having trouble clearing disk cache.

  • September 26, 2025
  • 1 reply
  • 91 views

I've noticed only recently that whenever I opened After Effects, I'd consistently get a pop-up that warns me about my disk cache being almost full, and like normal I purge all memory and disk cache like everyone else would. But although it would say 0KB after doing so, if I close the application and open it up again, the pop-up comes back without issue, and when I try to clear it, it would say (insert number) GB once again even after I cleared it. 

 

If someone can give me some advice, please let me know! I'd greatly appreciate it.

I'm using After Effects 2023 on an i7 2022.

 

 

 

 

 

1 reply

Community Manager
September 26, 2025

Hi there,

We're sorry to hear about this. Could you please confirm how much storage space is available on the drive where you have the cache files saved? Have you manually checked the location for cache files to see if there are any files in there or if the folders are empty? You can find the cache location under Edit > Preferences > Media & Disk Cache.

Thanks,

Sumeet