Skip to main content
mohrby3444
Participant
May 4, 2026 1:52 PM UTC
Question

I was charged for a subscription twice.

Hello all,

I opted for the 1 week free subscription of After Effects, and I was charged a full month upon purchase. I had money deducted from my account. I checked and learned that it might be possible as in that I will get refunded when I cancel the membership. I did not cancel the membership as I intend to continuing using it. I was charged again when the week trial ended. 

    1 reply

    Nishu Kushwaha
    Community Manager
    Community Manager
    May 4, 2026 4:38 PM UTC

    Hi there,


    Sorry for the inconvenience. Please reach out by phone or chat for swift help with this.


    Thanks,

    Nishu

    Translate