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mohrby3444
Participant
May 4, 2026
Question

I was charged for a subscription twice.

  • May 4, 2026
  • 1 reply
  • 7 views

Hello all,

I opted for the 1 week free subscription of After Effects, and I was charged a full month upon purchase. I had money deducted from my account. I checked and learned that it might be possible as in that I will get refunded when I cancel the membership. I did not cancel the membership as I intend to continuing using it. I was charged again when the week trial ended. 

    1 reply

    Nishu Kushwaha
    Community Manager
    Community Manager
    May 4, 2026

    Hi there,


    Sorry for the inconvenience. Please reach out by phone or chat for swift help with this.


    Thanks,

    Nishu