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April 10, 2023
Question

If I cancel my subscription, can I renew it with the same account and not lose any of my content?

  • April 10, 2023
  • 3 replies
  • 421 views

If I cancel my subscription, can I renew it with the same account and not lose any of my content? I've found myself extremely busy lately and because of this, I haven't been using after effects enough to justify the cost. If I cancel it for now, can I renew it again maybe during the summer when I'm not as busy? And will I still have my edits saved to my account?

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3 replies

Peru Bob
Community Expert
Community Expert
April 11, 2023

Make sure to have at least one backup as well. 

See Schofield's Second Law:

https://www.zdnet.com/article/follow-schofields-three-laws-of-computing-and-avoid-disasters/

Kyle Hamrick
Community Expert
Community Expert
April 10, 2023

Any files stored locally will open just fine once you reactivate your subscription.

 

If you have files stored in the cloud, you'd want to download those to make sure they still exist. The easiest place to do this is probably on the Creative Cloud desktop app, under "Files." You can manually back up Libraries, or manually download files that you've directly saved to the cloud from mobile apps, for example. Select all applicable files, then on the right-hand menu, you'll see three dots (just below the trashcan icon). In there is a "download" option. 

 

Mylenium
Legend
April 10, 2023

Download all your projects and assets and archive them on a storage drive. Online assets are deleted after 30 days for privacy and data security reasons and local backups are always a good idea, anyway.

 

Mylenium 

April 10, 2023

How do I download my projects?