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liezls78288702
Participant
April 30, 2021
Answered

Imported mp4 files no longer playing

  • April 30, 2021
  • 2 replies
  • 446 views

Hi all. After the recent update, my imported mp4 videos won't play in my compositions. It just shows up as a green screen. Any ideas how I can fix this? They were all working fine before the update and they were all created in After Effects.

 

Any help would be great.

This topic has been closed for replies.
Correct answer Jose Panadero

Enter into Preferences > Import and decativate hardware acceleration preview for video files. Then go to Edit > Purge > All memory and disk Cache and restart After Effects. This should solve your green preview problem.

2 replies

Jose Panadero
Community Expert
Jose PanaderoCommunity ExpertCorrect answer
Community Expert
April 30, 2021

Enter into Preferences > Import and decativate hardware acceleration preview for video files. Then go to Edit > Purge > All memory and disk Cache and restart After Effects. This should solve your green preview problem.

L
liezls78288702Author
Participant
May 3, 2021

Thank you so much, that did the trick.

    ToolfarmJP
    Community Expert
    ToolfarmJPCommunity Expert
    Community Expert
    April 30, 2021

    You update the graphic card driver if you are a Windows user.

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