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animakynzie
animakynzie
Participant
June 10, 2023
Question

Imported Video/Photo Not Showing Up

  • June 10, 2023
  • 3 replies
  • 224 views

Hi there! First time posting something here. I've seemingly looked everywhere and can't find someone who has this same problem. I'm on Windows, AE 2023. Whenever I go to import a video or photo (this case, a .png), it will not show up. It will only outline the borders of it? This is a direct screenshot of what I see when I try to import something. Any ideas would be greatly appreciated! 

 

Thank you! 

This topic has been closed for replies.

3 replies

nishu_kush
nishu_kush
Legend
June 28, 2024

Did the suggestion above help?

Feel free to reach out. Moving this thread from Bugs to Discussions for now.

 

Thanks,

Nishu

J
Community Manager
jenkmeister17177426Community Manager
June 12, 2023

If this was a new install of AE, that may be the GPU needing to finish compiling it's shaders to render, though there should be a dialog showing up with progress. Not clear from the screenshot which version of 2023 you're running, but if you leave it for a few minutes, it should complete that step and hopefully rendering then works for you.

Mylenium
Mylenium
Legend
June 10, 2023

Update your graphics driver and check your hardware acceleration settings.

 

Mylenium

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