Imported Video/Photo Not Showing Up

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Hi there! First time posting something here. I've seemingly looked everywhere and can't find someone who has this same problem. I'm on Windows, AE 2023. Whenever I go to import a video or photo (this case, a .png), it will not show up. It will only outline the borders of it? This is a direct screenshot of what I see when I try to import something. Any ideas would be greatly appreciated!

Thank you!

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nishu_kush

Legend

Did the suggestion above help?

Feel free to reach out. Moving this thread from Bugs to Discussions for now.

Thanks,

Nishu

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J

jenkmeister17177426

If this was a new install of AE, that may be the GPU needing to finish compiling it's shaders to render, though there should be a dialog showing up with progress. Not clear from the screenshot which version of 2023 you're running, but if you leave it for a few minutes, it should complete that step and hopefully rendering then works for you.

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Mylenium

Legend

Update your graphics driver and check your hardware acceleration settings.

Mylenium

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