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Participant
April 6, 2017
Answered

Importing picture, video or making new composition crashes the program (CC 2017)

  • April 6, 2017
  • 1 reply
  • 207 views

IMPORTANT: These are my computer specs. Please read them just in case the problem is with the computer:

Operating System

  Windows 7 Home Premium 64-bit SP1

CPU

  Intel Core i3 370M @ 2.40GHz

  Arrandale 32nm Technology

RAM

  4.00GB Single-Channel DDR3 @ 532MHz (7-7-7-20)

Motherboard

  Hewlett-Packard 144A (CPU)

Graphics

  Generic PnP Monitor (1366x768@60Hz)

  Intel HD Graphics (HP)

  ATI Mobility Radeon HD 5470 (HP)

  CrossFire Disabled

Storage

  298GB Seagate ST9320423AS (SATA)  (I have 2.17GB left as of this post)

  1863GB Seagate Expansion Desk USB Device (USB (SATA)) (545GB left as of this post)

Optical Drives

  hp DVD RW AD-7586H

  MagicISO Virtual DVD-ROM0000

Audio

  IDT High Definition Audio CODEC

So, I got the Creative Cloud trial and I installed After Effects (2017). Then I open it, and create new composition. It makes a new composition, but then it freezes for a second, and then pops up with a message saying:

"Adobe After Effects CC 2017.1 has stopped working", and says it's encountered a problem and said the typical "contact Microsoft" stuff.

I then ran it as administrator, and opened a project I downloaded five years ago of a logo, and it seemed to be doing fine. Then I click new, import image, and import an image. Still working normally at this point. So I click play, and boom, 3 seconds of freeze, and then it crashes.

I haven't altered the program in any way. Photoshop CC 2017 works completely fine, but not After Effects. If you have a fix or an answer, that would be gladly appreciated. Thanks!

This topic has been closed for replies.
Correct answer Mylenium

Your computer does not meet the system requirements for CC 2017. Nothing more needs to be said.

Mylenium

1 reply

Mylenium
MyleniumCorrect answer
Legend
April 6, 2017

Your computer does not meet the system requirements for CC 2017. Nothing more needs to be said.

Mylenium