Installation Failed

Forum|Forum|2 years ago
February 26, 2023
5 replies
1145 views

I keep trying to install after effects. All my other apps work like photoshop and audition. My only issue is after effects where the images pop up below consecutively:

Error or problem

This topic has been closed for replies.

nishu_kush

Community Manager

Could you try the steps in following thread: https://community.adobe.com/t5/after-effects-discussions/ae-error-could-not-convert-unicode-characters-23-46/td-p/10012017

Let us know the outcome.

Thanks,

Nishu

Peru Bob

Community Expert

Try uninstalling, use the Cleaner Tool, and reinstall:

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Peru Bob

Community Expert

Try this:

https://www.youtube.com/watch?v=9yRLd6gjZWU

S

sofiap37491958Author

Known Participant

I just tried this and this didnt work

nishu_kush

Community Manager

Hi sofiap37491958,

Sorry for your issue. Here's what we need to know:

Your system specifications (CPU, RAM, OS version, Hard drive). Here's how you can find these details.
When exactly do you get this error? To me, it looks you are getting this error when you try to launch After Effects.

Let us know, we're here to help.

Thanks,

Nishu

S

sofiap37491958Author

Known Participant

Device name DESKTOP-Q17FDFB
Processor Intel(R) Core(TM) i5-10400 CPU @ 2.90GHz 2.90 GHz
Installed RAM 16.0 GB (15.7 GB usable)
Device ID 2F8FBFBC-3FAC-4C6C-9DE8-EEB1F303F6B9
Product ID 00325-81948-46895-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch Pen support

Peru Bob

Community Expert

What are the complete computer specs, including hard drives (how many, what kind, what is on each, what capacity, and how full)?

If NVIDIA graphics, make sure to use the latest Studio Driver from NVIDIA (NOT the Game Driver).