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Participant
March 22, 2023
Answered

Issue when importing any files

  • March 22, 2023
  • 2 replies
  • 282 views

Hi Everyone,

 

I have fount out today that anything I import in AE won't show up at all, the file seems to be imported normally, but if I click on it I can only see a black thumbnail on the top left, like this: 

This happens with any kind of file, images or videos. Furthermore, it doesn't seem possible to start the preview in any way. It never happened before, so I uninstalled and reinstalled, but the issue hasn't been fixed. The images are all RGB, and I can open them normally in photoshop, same for the videos, I can open them normally in Premiere Pro, so I am not sure whether this is a wrong setting or there is an actual issue with my machine or my software.


Thanks in advance for your help!

This topic has been closed for replies.
Correct answer Mylenium

Check your hardware acceleration settings and update/ un-update your graphics driver if necessary.

 

Mylenium

2 replies

Participant
March 23, 2023

Perfect, it worked, I just had to switch from "Game Ready" to "Studio" drivers on the NVIDIA GPU!

 

Thanks for the suggestion!

Mylenium
MyleniumCorrect answer
Legend
March 22, 2023

Check your hardware acceleration settings and update/ un-update your graphics driver if necessary.

 

Mylenium