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Participant
September 18, 2023
Question

Issue with composition playback

  • September 18, 2023
  • 11 replies
  • 402 views

Opened up After Effects this morning and created a new comp as usual, but instead this has happened. No matter what I put in the compositon nothing is viewable. It also won't play even if there is something in the timeline. This happens both from a completely new project or when I make a comp in a previous project. The odd thing is if I load up an old project it plays and works just fine until I make a new comp. I have troubleshooted with some stuff already, re booted, purged memory etc. But any suggestions would be greatly recieved!

 

Video to show what's happening - https://youtu.be/cvhPSR3Cnwk

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11 replies

nishu_kush
Community Manager
Community Manager
May 23, 2024

I'll move your post to the Discussions board while we await your information.

 

Thanks,

Nishu

Jenkmeister
September 20, 2023

@theTallest77 Can you Enable Logging from AE's Help menu, reproduce the bug, then grab the After Effects Log.txt file (use Help -> Reveal Log Files) and then post the content back here? 

theTallest77
Inspiring
September 20, 2023

Seeing this issue as well on AE 23.6

 

2019 Mac Pro running Ventura

Tash111Author
Participant
September 19, 2023

@jenkmeister17177426 on loading up this evening to do the steps you asked for, it seems to have sorted itself out!

Jenkmeister
September 18, 2023

@brianc97908274 Please follow the same steps to gather a log file. Also, did you recently upgrade AE or change GPU drivers, or install something else on your machine? Is it exactly the same as the video Tash111 posted?

Participant
September 18, 2023

I am having the same issue. After Effects has become unuseable. 

Tash111Author
Participant
September 18, 2023

@jenkmeister17177426 I will give it a go, not done that before !

Jenkmeister
September 18, 2023

Can you Enable Logging from AE's Help menu, reproduce the bug, then grab the After Effects Log.txt file (use Help -> Reveal Log Files) and then post the content back here? 

Tash111Author
Participant
September 18, 2023

@jenkmeister17177426 23.6.0 which I believe is the most up to date version?

Tash111Author
Participant
September 18, 2023

23.6.0 which I believe is the most up to date version?