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Jqke
Jqke
Legend
May 7, 2022
Question

Issue with preview

  • May 7, 2022
  • 2 replies
  • 578 views

Hi,

 

I've been having this issue recently where when I preview a video in After Effects, it sort of just flashes a black screen and the preview disappears. I've been having this problem more recently, since I got a new GPU. I haven't been able to render in Media Encoder with the new GPU either. It freezes the render before the blue bar can start actually rendering.

 

Specs: 

Ryzen 5 5600x

NVIDIA GeForce RTX 3060 Ti (upgraded from 1660 super)

32 GB RAM

1 TB SSD

Windows 11 Home

 

Video of issue is attached.

 

This topic has been closed for replies.

2 replies

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
May 7, 2022

Can you reinstall the old graphics card and see if the issue still exists?

Jqke
JqkeAuthor
Legend
May 8, 2022

I figured it out - BorisFX's sapphire plugin was acting up. i restarted AE with the layers with sapphire effects off. Then i turn them on one by one. It works now!!

~Jake
Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
May 7, 2022

Try updating or rolling back your graphics driver directly from the video card manufacturer’s site. Do a clean installation of the latest Studio Driver (NOT the Game Driver)

Jqke
JqkeAuthor
Legend
May 7, 2022

Thank you for your reply! I didn't even have this driver installed somehow. Unfortunately it didn't work though.. When I restart my PC and open AE, the preview shows up only on one of my compositions and every where on the timeline of that composition has the same frame. The rest of the compositions still have this issue of the preview not showing. Any other ideas?

~Jake
Jqke
JqkeAuthor
Legend
May 7, 2022

I figured I'd get help from a support member, and they figured out it was something with the plugins. Im using a lot of plugins and the FX are really heavy so this makes sense. I think I will test around some disabling and see if this works. Thanks for your help!

~Jake
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