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alexb88691921
Participant
November 17, 2017
Question

ITS FAILING AFTER EFFECTS / Se cierra el after effects! AYUDA ! HELP ME

  • November 17, 2017
  • 1 reply
  • 621 views

Buenas a todos!, fijense que hace poco actualize mi aplicaciones de Creative Cloud a la version de 2018, yo solo uso Photoshop , Ilustrator, After Effects, Premiere y Lightroom... y todos los programas me abren perfectamente, excepto uno---

Good morning everyone,Note that I recently updated my Creative Cloud applications to the 2018 version, I only use Photoshop, Illustrator, After Effects, Premiere and Lightroom ... and all the programs open perfectly, except one ---

Cada vez que abro la aplicacion de AE CC 2018  carga los datos y todo y me abre el after pero me tire este mensaje... ( IMAGE )

Every time I open the application of AE CC 2018 loads the data and everything and opens the after but this message appears

Le doy a las dos opciones y se me cierra, y no me deja usarlo. No sé cual es el problema realmente... si me pudieran ayudar se los agradeceria ya que este programa me sirve en mi area de trabajo

Alguna solución? Les pasa lo mismo? Comenten y ayudemonos porfa

I give the two options and the program closes but it does not reopen it, and it does not let me use the program. I do not know what the problem is ... if you could help me I would appreciate it since this program helps me in my work area Any solution? Does the same thing happen to them? Discuss and help us please

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    1 reply

    Szalam
    Community Expert
    Community Expert
    November 17, 2017

    Have you ever been able to launch this version of After Effects before?

    Try uninstalling it and reinstalling it.

    alexb88691921
    Participant
    November 17, 2017

    yeah! ya lo hice, i did it.. but the same message appears

    Kevin J. Monahan Jr.
    Legend
    December 19, 2017

    Hi AlexB,

    Still seeing this issue? If so, please contact us. Here's how: FAQ: How do I contact Adobe Support?

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio