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xavieralopez
Participating Frequently
May 25, 2017
Question

JPEG sequences don't work

  • May 25, 2017
  • 2 replies
  • 1461 views

I've been working for years with JPEG sequences, but since I upgraded to CC 2017 they don't work anymore. I get frozen frames, or frames in the wrong order. I requested support to Adobe but they couldn't fix the issue and they told me to wait until the next update. I did, but the problem remains. Does anyone else have the same issue?

    This topic has been closed for replies.

    2 replies

    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.
    Legend
    June 29, 2017

    Hi xavieraaaaa,

    Did you ever solve this issue? Please let us know.

    Thanks,

    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    X
    xavieralopezAuthor
    Participating Frequently
    July 3, 2017

    Hi Kevin,

    It seems like there's an issue with rgb profiles from illustrator jpeg files but I still haven't received a proper answer. I also asked for a complaints email but got no answer either. For now I'm creating my sequences with premiere and then working with the videos on after effects  but obviously this is not the best nor the most efficient way to work.

    Thanks for asking,

    Xaviera

    ToolfarmJP
    Community Expert
    ToolfarmJPCommunity Expert
    Community Expert
    July 4, 2017

    Hi,

    By what application did you create the original jpeg sequence files?

    Roei Tzoref
    Roei Tzoref
    Legend
    May 25, 2017

    xavieraaaaa are you using 14.2 ? check and see if you do.

    if you are then create a new project and import a jpeg sequence and show us what's wrong.

    X
    xavieralopezAuthor
    Participating Frequently
    May 26, 2017

    Hi Roei,

    I am using 14.2. I created a new project, imported a jpeg sequence. All I get is a frozen frame, both in the project and if I make a movie.

    Roei Tzoref
    Roei Tzoref
    Legend
    May 26, 2017

    please show a full screenshot of your Ae interface. highlight the sequence in the project panel so we can examine its properties, and also make the timeline fully visible so we can see the settings.

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