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Participant
October 18, 2017
Question

Last logged message was 5660

  • October 18, 2017
  • 1 reply
  • 698 views

Dears,

The copy I use is Adobe After Effects CC 2017 v14.2.0.198

The error says:

After effects error : crash in progress. Last logged message was

5660

syncservice<1> sync error : setCredentials2

--------------------

I'm using win7 sp1

I've update it and  I restart and even reinstalled the program and tried hard ?

Hope to get some help !

    This topic has been closed for replies.

    1 reply

    Mylenium
    Legend
    October 18, 2017

    Start by disabling your Library and sync functions in the main Creative Cloud app and see if that works. After that verify your Adobe ID, check your network settings, make sure that stuff doesn't get blocked by security tools and selectively re-enable those things until everything works.

    Mylenium

    Participant
    October 18, 2017

    It's works fine on win10 but not on win7 sp1

    Now after I make a new compensation it's showing me errors and make me save a backup then hangs up.

    Kevin J. Monahan Jr.
    Legend
    November 20, 2017

    Glad it works with WIN10, Undersky. What kind of footage are you working with?

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio