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Inspiring
November 24, 2016
Answered

latest version of after effects?

  • November 24, 2016
  • 1 reply
  • 640 views

Hi all,

I've just signed up for an adobe cc account. I haven't had an active one for over 2 years.

The creative cloud app is only offering me After Effects CC 2014, same with premiere, media encoder and audition.

There have been more recent versions since then. Do I have to download and install the 2014 versions then maybe try to update from within the software itself?

The creative cloud app is offering me 2017 versions of illustrator, indesign and photoshop.

I ran the adobe cleaner tool as administrator to get rid of any remnants of the old apps I used to have on my computer

many thanks in advance

s

    This topic has been closed for replies.
    Correct answer stephenh44161733

    thanks for your reply Roei.

    I've tried all the suggestions on that link. Nothing worked. After 2 days and well over 25 hours of trying and not being able to install a single application, or go back to older CC versions, I gave up on my desktop and tried to install on my laptop. That is even worse.  I can't even get the Creative Cloud app to stay open for more than few seconds. Tried uninstalling and reinstalling Creative Cloud but no good.

    I've decided to revert to my old Master Collection box set that I bought years ago. It might be dated but at least it works.

    1 reply

    Roei Tzoref
    Legend
    November 24, 2016
    stephenh44161733AuthorCorrect answer
    Inspiring
    November 24, 2016

    thanks for your reply Roei.

    I've tried all the suggestions on that link. Nothing worked. After 2 days and well over 25 hours of trying and not being able to install a single application, or go back to older CC versions, I gave up on my desktop and tried to install on my laptop. That is even worse.  I can't even get the Creative Cloud app to stay open for more than few seconds. Tried uninstalling and reinstalling Creative Cloud but no good.

    I've decided to revert to my old Master Collection box set that I bought years ago. It might be dated but at least it works.

    Roei Tzoref
    Legend
    November 25, 2016

    I would contact support: Contact Customer Care