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Answered

Mavericks and AE 12.0/12.1/12.2

Forum|Forum|12 years ago
January 2, 2014
11 replies
27936 views

Since updating to Mavericks, AE CC no longer opens.

Creative Cloud claims AE CC is up to date.

I am also unable to install the 12.1 or 12.2 updates manually. It simplt says "Update failled - contact support if the problem persists"

Note: Premiere, Bridge, InDesign, Illustrator, Photoshop and Flash CC all appear to be working fine.

This topic has been closed for replies.

Correct answer StephenTownsend

Hi guys, I've found a solution.

Step 1. Delete or rename the <Startup Disk>/Library/Application Support/Adobe/AAMUpdaterInventory/1.0/AdobeUpdaterAdminPrefs.dat

Step 2. Download and install the manual update from Adobe's download page: http://www.adobe.com/support/downloads/detail.jsp?ftpID=5704

calebe34750836

Participant

how do you complete the first step? I'm lost

Szalam

Community Expert

calebe34750836 wrote:

how do you complete the first step? I'm lost

Apple hides the library folder by default. You'll need to change it so you can see it and then go from there.

calebe34750836

Participant

how do I do that?

subhamj11181954

Participant

Any solution for windows?

Vinay Vardhan

Participant

In windows where should i find this file???

S

Sunny_photographer50B6

Participating Frequently

Quickly Show/Hide Hidden Files on Mac OS X Mavericks | Ian Lunn - Front End Developer

If the restart of the Finder doesn't work out well and you can still access the Terminal app (Shift + CMD then the letter "U" will get you to the Utilities folder where it lives -- or the file path is Mac HDD > Applications > Utilities), you can restart the Finder using the Terminal app:

http://www.thxbye.de/mac/mac-restarting-the-mac-os-x-dock-finder-spaces-or-menubar.html

S

StephenTownsendAuthorCorrect answer

Participant

Hi guys, I've found a solution.

Step 1. Delete or rename the <Startup Disk>/Library/Application Support/Adobe/AAMUpdaterInventory/1.0/AdobeUpdaterAdminPrefs.dat

Step 2. Download and install the manual update from Adobe's download page: http://www.adobe.com/support/downloads/detail.jsp?ftpID=5704

Todd_Kopriva

Inspiring

Thatnks for reporting back with what worked for you.

B

brianchaffee

Participating Frequently

I am unable to connect to CC, via updater. I have (3) updates to answer and updater opens and seems to be trying to open, but never does. I would also like to use other programs, I have yet to download, since I have a full membership but am cut off with CC updater not working.

I am calling Support this morning but figured I would add a 'report' myself of non-working company product(s).

My version of AE, 12.1 launches and works fine though. As does PS, version 14.1.2.

Brian

mac os 10.9

Todd_Kopriva

Inspiring

If you're having trouble with the Creative Cloud desktop application not providing updates, then I recommend asking those questions on the Creative Cloud forum, where they'll be seen by folks who are more familiar with troubleshooting that component:

http://forums.adobe.com/community/creative_cloud?view=discussions

A

Arbi

Participant

I don't know what it is that's doing this either.

I spoke to tech support and they linked a remote connection to my computer and were still unable to fix the issue. I spoke to two different reps with same result; an unopenable After Effects.

A

abhzm

Participant

I'm having the same problem.

Szalam

Community Expert

Contact Adobe support.