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Azure 1211
Participant
Jan 21, 2021 3:32 AM UTC
Question

Media encoder process bar not moving for files

Hi there, my current issue is that when I export after effects files over to media encoder to be processed to mp4 files it would not load. Above is a sample of a single part being rendered and stuck at 1.12 minutes for over 5 hours. Most of my other AE files do not do this and only this file has this issue. 

 

For reference, these are my specs

1920X1080 P 60FPS

H.264 or Quicktime (apple pro res 422)

Plug-ins used (vc orb)

License is school license as this is provided by them for intern use,

 

coms specs (in case someone says my com is bad)

pc- 64gb ram, ryzen 5 5600x and rtx 3080)

Laptop- (16gb ram, intel i7-7700k and gtx 1050)

 

Both platforms experience the same issue and I have been troubleshooting for a while. If anyone knows how to troubleshoot this pls help! 

 

 

7 replies

Mylenium
Mylenium
Legend
Jan 21, 2021 7:42 AM UTC

Start by checking your hardware acceleration settings everywhere. Quite likely this is simply a "silent crash" in the plug-in due to a hardware acceleration issue/ conflict. Revert to software-only rendering.

 

Mylenium

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Azure 1211Author
Participant
Jan 22, 2021 6:02 AM UTC

Received i will try your suggestion. Thanks!

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N!co
Participant
May 7, 2025 1:04 PM UTC

Hi, did the change to software acceleration do anything? We're having the same issue when encoding various footage material (ProRes, h.264, ...) to DCP when using a third party plugin within Media Encoder. The problem came up just a few months ago. Before we had no issues at all and have been using this setup for at least 5 years now.

 

Problem we have: the progress bar is nog moving, thus giving the impression that media encoder freezes, even though you can click on various parts of encoder and it is still responsive. The exported file gets bigger and bigger and when i close the "progress" pane and reopen it i see that the preview image has changed as well. But no movement of the progress bar, nor the preview window on the left bottom corner.

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