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U
URSkrub
Participant
February 25, 2018
Question

Mercury Hardware Playback missing!

  • February 25, 2018
  • 4 replies
  • 406 views

I have Intel Graphics and I used to be able to use OpenCL hardware acceleration so that I can use effects that require it and now it's missing! Any help?

    This topic has been closed for replies.

    4 replies

    B
    Community Expert
    Byron CortezCommunity Expert
    Community Expert
    February 27, 2018

    Hi URSkrub,

    Did you restore your computer? If you restored it or not, install or reinstall the drivers for your GPU.

    Regards!

    Byron.
    U
    URSkrubAuthor
    Participant
    February 27, 2018

    No I do not have any external video device. Just my integrated graphics.

    ToolfarmJP
    Community Expert
    ToolfarmJPCommunity Expert
    Community Expert
    February 27, 2018

    Hello,

    Have you attached the external video device? Please see it below.

    Preview videos in After Effects with Mercury Transmit

    ToolfarmJP
    Community Expert
    ToolfarmJPCommunity Expert
    Community Expert
    February 26, 2018

    Hello,

    Would you mention more information of your environment? e.g. version of OS, After Effects, graphic card?

    U
    URSkrubAuthor
    Participant
    February 26, 2018

    Windows 10, After Effects CC 2018, Intel Graphics 520 (It will make do). OpenCL used to be there and now it's not.

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