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chrisbrearley
Inspiring
July 17, 2018
Question

Mercury Transmit freezes

  • July 17, 2018
  • 8 replies
  • 3130 views

Since the AE 15.1 update my output via mercury transmit freezes periodically and the only way to unfreeze it is to switch to another comp or footage window and then switch back again. At first I thought it was my Blackmagic card but the same issue also occurs when outputting via MT to a second monitor attached to my nVidia. Updating this morning to 15.1.2 hasnt fixed anything.

AE 15.1 - 15.1.2

Win 10

i9-7900X

128GB ram

2xnVidia 1080Ti

    This topic has been closed for replies.

    8 replies

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    Chris_vt
    Participant
    November 23, 2023

    Still no clear fix for this. I find it unbelievavle that bugs like this have sat in Premier Pro for years without being addressed.

    C
    chrisbrearleyAuthor
    Inspiring
    November 23, 2023

    Yes, 5 years on and the problem still exists. At this point it's embarrassing. 

    C
    chrisbrearleyAuthor
    Inspiring
    July 28, 2020

    Two years on and this is still an issue.

    C
    chrisbrearleyAuthor
    Inspiring
    December 15, 2020

    Just got myself a new machine. New GPUs, upgraded blackmagic card. Same problem. This is clearly a software bug that effects all systems. Why is there no fix yet?

      F
      facecaptain
      Participant
      March 15, 2019

      Also having the same problem on 3 different machines using various GPU's all nVidia. Using black magic card doesn't help. Very frustrating bug, I don't have this problem in premiere so pretty sure its an After effects bug. Have tried going through Adobe support but was a complete waste of time with just the usual obvious steps and no follow up when that didn't work....

      Have you had any luck resolving this since your original post?

      C
      chrisbrearleyAuthor
      Inspiring
      April 18, 2019

      Still no fix for this in latest AE version. Hey, but at least we have content aware fill now!!

      Adobe, please get your priorities right.

      C
      chrisbrearleyAuthor
      Inspiring
      July 3, 2019

      Another version (16.1.2) of AE comes around and still no fix. This happens on different machines and on both Mac & Windows. PLEASE CAN WE GET A FIX ALREADY?

      R
      responsible_Enigma0D4D
      Participant
      August 23, 2018

      If it matters, we are not using ours in SLI configuration at all. Just two 1080ti's for GPU 3D rendering primarily. Not necessarily anything, but I figure more information in weird troubleshooting like this is always better.

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      chrisbrearleyAuthor
      Inspiring
      August 23, 2018

      Me neither, I've never used SLI. It's only useful for games and generally messes with everything else. If you look inside the nVidia control panel though you will see that by default all your software will be set to use both GPUs (global).

      C
      chrisbrearleyAuthor
      Inspiring
      August 24, 2018

      I can confirm that changing nVidia settings to only use only 1 GPU does not help matters.

      R
      responsible_Enigma0D4D
      Participant
      August 23, 2018

      We are running into the same problem actually. On the newest update for AE and on the newest Nvidia drivers (398.82) for our dual GTX 1080ti's. We do not have a BMD card in this machine, only outputting via the GPU. This was occurring on the graphics driver that we had previously (from May of this year) and then again after we updated to the newest version yesterday. Hoping to find a better answer than randomly throwing drivers at it over and over until it works consistently.

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      chrisbrearleyAuthor
      Inspiring
      August 23, 2018

      Yes, gfx card driver roulette isn't exactly a proper solution.

      I wonder if it's a coincidence that we are both using dual 1080Ti? This has just made me remember an issue I had a few versions ago with Premiere. I was suffering from really poor performance until I want into the nVidia Control Panel > manage 3D settings and then set Premiere to use only 1 GPU. Premiere is only capable (or was at the time) of only using 1 GPU so the fact that both were enabled was freaking it out. I've just done the same for AE and will report back later on today.

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      chrisbrearleyAuthor
      Inspiring
      August 3, 2018

      Yes, three times They confirmed it was nVidia driver related and trying to find a fix.

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        chrisbrearleyAuthor
        Inspiring
        August 3, 2018

        Lumetri scopes also freeze at the same time....

        Szalam
        Community Expert
        SzalamCommunity Expert
        Community Expert
        August 3, 2018

        Sounds like you're in the fun realm of GPU driver bingo! It's a frustrating place to be and I sympathize with you.

        Other than trying some different versions of the NVIDIA drivers, I don't have any other suggestions.

        If you have time, you might try getting in contact with Adobe support. They can sometimes help with the really technical stuff like this, but patience on your part is going to be required because they'll probably go through many of the steps you've already tried.

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          chrisbrearleyAuthor
          Inspiring
          July 23, 2018

          Seems this is related to nVidia drivers even when MT is outputting via my blackmagic. Uninstalling nVidia drivers and letting Windows install it's own version of drivers seems to fix it. Not a permanent fix for me though as I need proper nVidia drivers to make other stuff work ie Octane.

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