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Inspiring
June 14, 2023
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  • June 14, 2023
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Correct answer Ishan Y

Hey Malevolent Rainbow,

Sorry for the crash. Could you let us know what your CPU model is? You could try checking for any updates for your integrated GPU. Reinstalling IGPU drivers could help in case your current drivers are corrupted. Also, what is the source of the installer? I recommend installing a version from the Creative Cloud App.

 

Thanks,

Ishan

1 reply

Ishan Y
Community Manager
Ishan YCommunity ManagerCorrect answer
Community Manager
June 16, 2023

Hey Malevolent Rainbow,

Sorry for the crash. Could you let us know what your CPU model is? You could try checking for any updates for your integrated GPU. Reinstalling IGPU drivers could help in case your current drivers are corrupted. Also, what is the source of the installer? I recommend installing a version from the Creative Cloud App.

 

Thanks,

Ishan

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    Inspiring
    June 17, 2023

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