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FrontierMediaLTD
Participant
April 12, 2019
Question

Missing Import files for mp4 .mov etc

  • April 12, 2019
  • 3 replies
  • 594 views

I've uninstalled and re-installed multiple times, downloaded various microsoft update packs, and yet I still can't import mp4 files into photoshop premiere pro or, after effects.

PLEASE HELP.

    This topic has been closed for replies.

    3 replies

    Shivangi_Gupta
    Shivangi_Gupta
    Legend
    April 17, 2019

    Hi cameronh,

    Sorry for the issue. I understand you are unable to import .mp4 and .mov files in Adobe applications.

    • What error do you get when you try to import the files?
    • Where have you saved the files on your computer?

    Try changing the location of the files and then try to import them. Let me know if that works.

    Thanks,

    Shivangi

    Warren Heaton
    Community Expert
    Warren HeatonCommunity Expert
    Community Expert
    April 12, 2019

    Do the video files open and play in an application that's meant just for playback like VLC Player?

    Warren Heaton
    Community Expert
    Warren HeatonCommunity Expert
    Community Expert
    April 12, 2019

    Are the files missing when you re-open a project file (.psd, .aep or .prproj)?  If so, then that's a matter of organizing your work before you import anything.

    Or...

    Are you having difficult importing .MP4 files to begin with?  If that's the case, then most likely the .MP4 is using the H265 CODEC instead of H264.  If you update to the most recent versions of PS, AE and PR, you should be good to work with H265.  You may also have to update your operating system.

    It's probably also worth mentioning that H265 encoded MP4 files may show as "HEVC" (High Efficiency Video Codec) while in PS, AE or PR.

    -Warren

    F
    FrontierMediaLTDAuthor
    Participant
    April 12, 2019

    I can't import any video file that i know of, I've tried tons of different video on my computer and can't seem to get them to work.

    I'm using the latest version of after effects and photoshop and premiere. on windows 10 pro

    still can't import mp4 or .mov.

    Martin_Ritter
    Martin_Ritter
    Legend
    April 12, 2019

    Can you tell us about the importing process and error messages when getting a file into AE - or better make a screencap.

    "I can't import" is very blurry and there can be thousands of reasons for it.

    Let's focus on AE, because this is the AE forum.

    Thank you!

    *Martin

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