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Participant
Apr 8, 2022 5:18 AM UTC
Question

Mocha AE "Unknown Error" message when opening from After Effects.

I updated After Effects to utilize the Mocha AE plugin. When I go to use it it takes me to the Mocha window where a blank screen comes up with the message "Uknown Error". I cannot find a way to proceed based on other posts in this community. 

6 replies

Participant
Apr 5, 2023 11:27 AM UTC

Hey David, I also had this problem.  After scratching my head and having a look around the forums to no avail, I found that it was due to my footage being reversed.

I took the timing effect off and Mocha worked as usual.
Cheers

Dave

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Jose Panadero
Community Expert
Community Expert
Apr 5, 2023 11:34 AM UTC

In order to let mocha "reads" effects or retime effects applied to a layer you must precompose first. Mocha only works with the source footage.

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nishu_kush
Legend
Apr 8, 2022 5:50 AM UTC

Hi David,

 

Thanks for writing in. Please share the following details:

  • What are your system specifications (CPU, GPU, RAM, OS version)?
  • What's the exact version of After Effects you're using?
  • What are the details of the footage you're trying to track (frame rate, frame size, format/codec)?

We're here to help, just need more info.

 

Thanks,

Nishu

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