Mocha is blocked

Forum|Forum|5 years ago
January 15, 2021
2 replies
249 views

Does anyone know why mocha is blocked? It doesn't give any error but it stays blocked and I have to force the closing of the application.
in my opinion it is a failure of the application, because first it has failed me in a laptop and then in a computer, two different computers.

is there a solution to this problem?

This topic has been closed for replies.

OussK

Community Expert

I don't know what you mean by blocking? and you need to force closing AE, I think you mean freezing? anyway did you face this issue in any footage or specific footage? mainly the footage you use have some issue cause the Mocha to freeze so try different footage from a different source

D

defaultxfug193o94ahAuthor

Participant

Thank you very much for your response, if it freezes.
it is not with a specific material, I have already tried with other videos and it keeps freezing.
Do you know what I could do?

OussK

Community Expert

Check your GPU driver and be sure you on the latest driver release

Mylenium

Legend

Without system info and other specific details nobody can tell you anything. The program works just fine for millions of users, so the issue clearly is specific to your setup(s). You need to do a better job of giving us actual info to work with.

Mylenium

D

defaultxfug193o94ahAuthor

Participant

here I share screenshots, what I mean is that it freezes and doesn't respond.
It stays like that all the time and then I have to force the AE to close.
I've already tried with some videos and it stays the same.
I don't have any more information because it doesn't give any kind of error, it just stays frozen and it has happened in two different computers.
if it has happened to someone i would like to know what i can do to fix it
thank you for your answers.

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