Skip to main content
Y
Yi Nga321770739rbk
Participant
September 10, 2023
Answered

MOoV not supported / 86::1 after opening working files on my Macbook

  • September 10, 2023
  • 1 reply
  • 305 views

Hoping to get some help on this. I'm currently traveling and so working on a Macbook instead of my usual setup using a Windows PC. I work using a hard drive that I've formatted to exFAT so it works for both operating systems.

 

I just opened up a file I've been working on with my PC and I keep receiving error messages for MOoV file not supported/corrupted and 86::1 error message, rendering pretty much all my files to not work. All my MOV files are set to default open with QuickTime, they were never open with Windows Media Player by default. 

 

Is there anything I can do so I can quickly repair these files(?) and get to work? Thank you - contacting the support chatbot didn't help because it said it would find an agent and then disconnected me. 

 

OS: Monterey 12.4

Macbook Pro 13 inch M2 2022

8GB Memory

This topic has been closed for replies.
Correct answer Yi Nga321770739rbk

All is good now - I just opened AE with Rosetta and it fixed everything.

1 reply

R
Community Expert
Rick GerardCommunity Expert
Community Expert
September 10, 2023

Check the Info in the Finder (Alt/Option + Right-click on the file). What is the format of the MOV file?

Y
Yi Nga321770739rbkAuthorCorrect answer
Participant
September 18, 2023

All is good now - I just opened AE with Rosetta and it fixed everything.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices