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Participant
July 21, 2024
Question

Mosaic effects crashes ae?

  • July 21, 2024
  • 1 reply
  • 857 views

Whenever any sort of mosaic effect (s_mosaic and bcc mosaic) is used on any video format in timeline, it crashes after effects, It does this in both '23 and '24 versions. NOT only does it crash it, but when I remove the effect from the project altogether and continue editing, about 5-7 minutes in the project crashes with no report or anything and I am forced to terminate the program as if the file is now corrupted and all my work is gone.  I enabled logging in help since no log file was being created in the roaming path.  Here is a link to the log file created: log .

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1 reply

nishu_kush
Legend
July 22, 2024

Sorry to hear about the crash, chivoh. 

Are you on macOS or Windows? Does it happen with Mosaic effects that come with After Effects as well? Or only with the third-party effects? Can you check if there's an update available for the third-party effects?

Let us know. Moving this thread from Bugs to Discussions for troubleshooting.

 

Thanks,
Nishu

chivohAuthor
Participant
July 22, 2024

I am on windows 11 up to date OS, it seems so mostly occur with third party plugins, I am up to date on these plugins as well. 

Computer consists of : 

RTX 3070ti 

Ryzen 7 5800x 8-Core

64gb ddr4 Ram 

nishu_kush
Legend
July 22, 2024

Thanks for sharing the details. It could be related to the GPU driver. Try installing the latest Studio driver if you're not using it already.

Do you mind reaching out to the plug-in manufacturer to see if they can help? 

Let us know how it goes.

 

Thanks,
Nishu