MP4 imports only audio no video

Forum|Forum|4 years ago
February 22, 2022
1 reply
1294 views

Adobe after effects fails cannot read any mp4 files, have cleaned cache tried with different mp4 files also tried installing till version 18 but nothing seems to be working. I request the support team to please provide a solution coz with this issue cant use after effects anymore, or else please mention that adobe doesnt support mp4 formats anymore.

Thanks

Nitesh

This topic has been closed for replies.

Mylenium

Legend

Without any system info anmd details about the source and specs of the MPEG f9iles we can't really tell you much. Since this stuff relies on hardware accelerated decoding, start by updating your graphics driver and checking the relevant options.

Mylenium

nits_2602Author

Participant

these files were smoothly working on earlier versions, all drivers are updated only cant import on adobe softwares.

What other specs are needed if you can pls spcify

nishu_kush

Community Manager

Hi Nitesh,

Sorry for your issue.

Your system specifications (CPU, GPU, RAM, OS version) and details of the footage (frame rate, frame size, source). Does it happen with all the mp4 files or with a particular one? Also, do you see any error messages?

We're here to help, just need more info.

Thanks,

Nishu

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