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Nathan279636961e0y
Participant
August 19, 2023
Answered

My AE keeps crashing at launch

  • August 19, 2023
  • 2 replies
  • 1018 views

Hey,

I've been having this annying thing where my After Effects keeps on crashing at lauch. It creates these .crash files on my desktop and I am not really capable of figuring out anything with it. 

 

My windows Pc configuration is the following : 

Ryzen 5 3600X - GTX 1660 Super - 48Go RAM

 

Thanks a lot.

This topic has been closed for replies.
Correct answer jenkmeister17177426

Please uninstall Trend Micro's Anti-malware software. The current version is not compatible with After Effects and many other Adobe products and will cause them to crash on startup. 

2 replies

nishu_kush
Community Manager
nishu_kushCommunity Manager
Community Manager
August 23, 2023

Hi Nathan,

 

Sorry to hear about the crash.

If that doesn't help, try reinstalling the latest version of the GPU driver.

Let us know how it goes.

 

Thanks,

Nishu

J
Community Manager
jenkmeister17177426Community ManagerCorrect answer
Jenkmeister
August 21, 2023

Please uninstall Trend Micro's Anti-malware software. The current version is not compatible with After Effects and many other Adobe products and will cause them to crash on startup. 

    N
    nick31489039qduw
    Participant
    October 19, 2023

    Ahh, after I turn off Trend Micro Anti-malware software, my AE back to normal, this really help a lot

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