My after effect crash after putting this file

Forum|Forum|2 years ago
September 3, 2023
7 replies
195 views

Since yesterday my after effect crash after putting this file in my office,

help please

Crash

This topic has been closed for replies.

3

308756171a2dAuthor

Participant

no 0 antivirus ..

nishu_kush

Legend

Hi 308756171a2d,

Sorry for your issue.

I've seen this before. In most cases, it was the related to the Nvidia GPU driver. If you're using an Nvidia GPU, try clean installing its driver. If not, check if there any files related to it are stored on your computer that you're not aware of.

Let us know how it goes.

Note: Moving this thread from Bugs to Discussions for troubleshooting.

Thanks,
Nishu

J

jenkmeister17177426

Do you have any anti-virus or anti-malware software installed on your system? After Effects is crashing as something is manipulating memory and creating a bad state for the application. It looks like the NVIDIA driver is causing issues, but if you're sure it is not that, then something else external to after effects is interferring with it running properly.

3

308756171a2dAuthor

Participant

no i have do nothing, i try to update de graphic pilote but nothing changed

J

jenkmeister17177426

Looks like your NVIDIA driver is causing AE to crash. Did you recently change or update your NVIDIA drivers?

3

308756171a2dAuthor

Participant

yes sure : https://mega.nz/folder/0VYnlZRZ#-Lng8sJef9cVznqrv7xrjA

J