Skip to main content
한결이68267616
한결이68267616
Participant
April 30, 2017
Answered

My after effect was start correctly, but since a month, it doesn't start.

  • April 30, 2017
  • 2 replies
  • 371 views

I already paid and checked it several times but it still doesn't work. Everything works, but only not after effect.

when I start it , this page never turns(first picture). And if I click X, the second pictures comes out(asking for close the tap).

And third one appears when I click 'no'. Third page appears. This page appears when I should pay for another month, but I already paid and I have no idea what should I do on that page. please help me!  (First picture means, 'please wait a moment')

This topic has been closed for replies.
Correct answer David Arbor

When you sign into your Creative Cloud account and go to the "Manage account" and then "Manage subscription" links, does your account show as being paid through the end of the month? If so, open the Creative Cloud, click the gear icon, click "Preferences" and then click "Sign Out." It probably can't hurt to restart your computer after that, but I don't think it's necessary. After that sign back in and try to launch After Effects.

2 replies

D
David ArborCorrect answer
Inspiring
May 1, 2017

When you sign into your Creative Cloud account and go to the "Manage account" and then "Manage subscription" links, does your account show as being paid through the end of the month? If so, open the Creative Cloud, click the gear icon, click "Preferences" and then click "Sign Out." It probably can't hurt to restart your computer after that, but I don't think it's necessary. After that sign back in and try to launch After Effects.

    한결이68267616
    한결이68267616Author
    Participant
    May 2, 2017

    Thanks to you, my after effect finally works again! Now I can continue my school work. Thanks for the tips!

    Trevor.Dennis
    Community Expert
    Trevor.DennisCommunity Expert
    Community Expert
    April 30, 2017

    Moving to the After Effects forum, and the very best of luck to them

    [EDIT]  I notice there is an After Effects (Japan) forum and I got a wee bit excited for a moment there, but Google tells me those characters are Korean.  Oh well.  Back to you guys.

      한결이68267616
      한결이68267616Author
      Participant
      May 2, 2017

      I don't korea's after effect forum, so I came here.

      Many people don't know how to distinguish them.

      Korean is only made of these, easy and fast to learn

      ㄱㄴㄷㄹㅁㅂㅅㅇㅈㅊㅋㅌㅍㅎ ㄲㄸㅃㅉㅆ ㄺㄽㅄㄻ ㅏㅑㅓㅕㅗㅛㅜㅠㅡㅣ ㅐㅔ ㅢ ㅟㅚㅞ

      moving to here is real luck to me .

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices