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K
KuangChen
Participant
December 28, 2023
Question

My After Effects crashes or freezes when I'm rendering.

  • December 28, 2023
  • 1 reply
  • 253 views

My After Effects crashes or freezes when I'm rendering.
I've tried reinstalling After Effects, reinstalling my computer's operating system(Win10), disabling hardware acceleration, updating drivers, updating the system(Win10), limiting CPU usage, and other methods, but none of them have worked.
I have also tested my hardware using Cinebench to ensure that there are no issues under full load.

My After Effects versions are 23.6.2 and 24.1, and my computer hardware includes a 14900k processor and a 4070ti graphics card.

Please help me. Thank you!

    This topic has been closed for replies.

    1 reply

    nishu_kush
    nishu_kush
    Legend
    December 28, 2023

    Sorry to hear about the crash, 光辰21892934iqep.

    Does it happen with all the projects? Can you create a new project and test if it crashes? Do you get any crash reports? If so, please share it with us so that we can try to find the root cause.

    Let us know.

     

    Thanks,

    Nishu

    K
    KuangChenAuthor
    Participant
    December 29, 2023

    I have tried opening a new project, and the crashing issue still occurs. After Effects does not generate any crash reports.
    Based on my attempts, it seems to confirm that there are no hardware issues. The crashing occurs exclusively within After Effects, and I am uncertain whether it is due to compatibility issues with the relatively new Intel 14th generation, causing problems with Adobe's software.

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