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briannay6050664
Participant
July 31, 2018
Question

My After Effects isn't responding!

  • July 31, 2018
  • 3 replies
  • 3991 views

A day ago I was working on a project in After Effects and I closed the project because I went to install a new font. When I tried opening the project again the "not responding" sign would come up and  not let me do any sort of changes to the project. I have also noticed that I can not go back in previous project because the same problem has occurred again. I came up to the conclusion of scrapping the old project and starting fresh but within 2 minutes of not even adding anything to my project the problem happened again and just stopped responding. I've tried restarting my computer if that would help at all but it didn't. I've heard of re installing your AE but I wasn't sure if it would take away my projects or not so i'm a little worried to try.

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3 replies

Kevin J. Monahan Jr.
Kevin J. Monahan Jr.
Legend
August 8, 2018

BriannaY,

I think you should contact us to resolve this issue. Here's the form to contact us: Contact Customer Care

Let us know what happens.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
Vishu_Aggarwal
Vishu_Aggarwal
Participating Frequently
August 1, 2018

In addition to the suggestions by Roland, You can try Resetting the preferences of After Effects as follow -

  • Press Ctrl+Alt+Shift (Windows) or Command+Option+Shift (Mac OS) while the application is starting.
  • A dialog box launches asking you if you want to delete your preferences file. Click OK.
Vishu AggarwalAdobe Certified Instructor, Professional and Expert
9
90sMusicRock202
Participant
October 15, 2023

You are amazing! Thank you for this tip! It saved me today! 😃

Roland Kahlenberg
Roland Kahlenberg
Legend
July 31, 2018

Try removing the font you recently installed as this may be the cause of the issue.

AE will not delete previous projects or even existing projects; while you're working with it or if you install a new version. Advanced AE users usually have multiple versions of AE installed onto a single machine; to allow us to save our AEPs to a previous version, if the need arises that we have to deliver our project files to a client that is working with an earlier/previous version of AE.

Very Advanced After Effects Training | Adaptive & Responsive Toolkits | Intelligent Design Assets (IDAs) | MoGraph Design System DEV
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    briannay6050664Author
    Participant
    August 3, 2018

    I have removed the font and uninstalled + reinstalled AE. The same problem is still happening. Beforehand there was an option to update AE so I did and the problem stopped for a while but enough time to finish my project. As I went to make another project the following day the project stopped responding and is now not letting me do anything.

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