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Buse__
Buse__
Participant
Jan 1, 2020 11:34 PM UTC
Question

My preview doesn't stop playing

I've been trying to animate a little something but whenever I press space or 0 to preview it, it won't stop, it takes a really long time IF it does. I never had this issue before I updated to CC2020, it can't be a media cache or a RAM issue, cause I literally only have like 5 layers of text;; It just keeps looping over and over. 

    89 replies

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    Jordan5DE3
    Participant
    Dec 20, 2020 6:54 AM UTC

    From reading the comments below, looks like it's a bug. This just started happening to me to and it's mad frustrating. Adobe really needs to desperately debug their programs.

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    oliverS
    Participating Frequently
    Oct 9, 2020 7:33 AM UTC

    Me to, the same problem. Press and press over and over, but nothing is happening.

    And has nothing to do with "loop option" still the same.

    Help would be great.

    I look like a fool with a client beside me ("there is another one who does not understand his software").

     

    MacBook Pro, 2018

    1 LG 4K

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      icecreamofdeath
      Participant
      Oct 7, 2020 6:12 PM UTC

      I'm on macOS Catalina 10.15.16, After Effects 2020 with latest update. Same issue. RAM preview is stuck looping unless I force close even in the simplest comp imaginable.....Essentially making this version of AE completely unusable. Adobe wtf? People have been complaining about this since February. Guess its back to 2019.

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        fredericob29106896
        Participant
        Sep 28, 2020 8:56 AM UTC

        WHAT A PAIN IN THE A. Please, fix it.

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          Rameez_Khan
          Rameez_Khan
          Legend
          Aug 17, 2020 3:51 PM UTC

          EDITED:

          Hi all,

           

          My apologies for the delayed response!

          This bug was fixed in After Effects 17.1.2. The AE team is working on a similar bug on macOS.

          If anyone of you is experiencing this on Windows too, please let us know.

           

          Thanks,

          Rameez

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          ruthw65923986
          Participant
          Aug 18, 2020 10:48 PM UTC

          Got that update, but problem still persists. 

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            jimm84633181
            jimm84633181
            Participating Frequently
            Aug 19, 2020 5:02 AM UTC

            Still doesnt work on the mac version.  This is driving me nuts.  How long until it gets fixed as i'm losing days of work. 

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            pierre-lucg16895109
            pierre-lucg16895109
            Participating Frequently
            Aug 14, 2020 6:27 PM UTC

            Same issue as everyone here. It's now August 14, this post is from January 1... Adobe, what are you doing?!? This is ridiculous...

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            yaprod
            yaprod
            Participant
            Aug 14, 2020 6:51 PM UTC
            Hi, from my side, switching the graphic card drivers from gaming to studio
            (and oppsit) can solve this problem temporary.
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            pierre-lucg16895109
            pierre-lucg16895109
            Participating Frequently
            Aug 14, 2020 7:54 PM UTC

            Hi Yanna, thanks for letting me know. I'm using a mac, i'm not sure how I could switch any driver from gaming to studio. Is that something that can be done directly in AE?

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            mikep35929273
            Known Participant
            Jul 2, 2020 12:25 PM UTC

            Have any of you tried what was mentioned earlier in this thread? This started happening to me after updating the Nvidia studio driver. Once I downgraded it to the game-ready driver, it has worked fine since. You can also try downgrading  to a more previous version if that doesn't work.

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            johnlsl
            johnlsl
            Participating Frequently
            Jul 6, 2020 2:22 AM UTC

            Which drive version works for you? i use nvidia drive and i am getting the same problem too

            I am at 446.14 game ready drive and still getting this

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            yaprod
            yaprod
            Participant
            Jul 2, 2020 12:02 PM UTC

            And ... same here. What' are you doing Adobe?

            We are professionals, our clients paid us for a creation or a service ... and we do it! We found our way to make it work.

             

            So are you?

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              tclott@partners2media.com
              Participant
              Jul 1, 2020 10:03 PM UTC

              I'm having the same problem.   I need to use Task Manager to shut down After Effects.  I am now essentially out of the "preview" business in AE.  I need to render it in Media Encoder to see the results.  Can't wait for a fix!

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              Artware_s.r.o.
              Known Participant
              Jun 25, 2020 1:56 PM UTC

              This bug is killing me. It stops me from regular work. Does anyone have a comment from Adobe?

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