My preview is distortion

Question

Hello! I have a problem with my after effects. When I render mp4 it’s fine video, I mean no problem. When I try preview footage mp4 format image is distortion and black and white. If I put a photo on my composition preview it’s good.

My spec laptop HP Pavillion 15DK is:

Nvidia card geforce gtx 1650
Intel UHD Graphics 630
16GB Ram
Two SSD one with 1tb and second ssd is with 500gb

After effects is the latest version 2026.2.1

I try to clear memory cache, I make settings and nothing. I roll back version and nothing. The problem persistent

Johnny Montage · Answer

I return with another spec. Only with mp4 format show that. If I put mov, jpg or other formats working fine. Preview is good, but if I put mp4 is distortion, pixellation, desaturation.

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