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C
Coffee meow
Participant
July 22, 2021
Question

Need help for AE and ME, having problems with opening the file and exporting it!

  • July 22, 2021
  • 1 reply
  • 132 views

After the update, not only ME keeps failing but also AE crashes everytime when I open the file. I have Cloud, so I don't think I am able to roll back the update like the other memeber did here. Can someone please advice? Thanks! 

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1 reply

Mylenium
Mylenium
Legend
July 22, 2021

Install previous versions of your Creative Cloud apps

 

Anything else would require specific info on your system and projects, anyway, which so far you haven't provided.

 

Mylenium

C
Coffee meowAuthor
Participant
July 23, 2021

What info would you need? My mac system is Catalina and the AE project is 3D typography, nothing else I have done this time is different from my previous projcts. When I was working on it, it was fine except for rendering slowly. However, after the update, everytime after I open the file and click on the timeline, AE crashes immediately and that happens when I try to export too. Also after sending the error report to Adobe, the message comes back with no solutions found. 

quote

Install previous versions of your Creative Cloud apps

 

Anything else would require specific info on your system and projects, anyway, which so far you haven't provided.

 

Mylenium


By @Mylenium

 

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