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Participant
October 28, 2017
Answered

New ae doesn't like Illustrator files

  • October 28, 2017
  • 1 reply
  • 334 views

I upgraded and suddenly ai files won't play back. Huge wait times just to preview the slightest change. Some weird bugaboo.

    This topic has been closed for replies.
    Correct answer keithb94623548

    Hi Kevin, thanks for getting in touch, problem solved - I had ray trace renderer turned on and the graphics were in 3d. Switched  to classic and it's back to normal

    cheers,

    Keith

    1 reply

    Kevin J. Monahan Jr.
    Legend
    November 2, 2017

    Still having trouble with this KeithB? Let us know.

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    keithb94623548AuthorCorrect answer
    Participant
    November 5, 2017

    Hi Kevin, thanks for getting in touch, problem solved - I had ray trace renderer turned on and the graphics were in 3d. Switched  to classic and it's back to normal

    cheers,

    Keith

    Kevin J. Monahan Jr.
    Legend
    November 14, 2017

    Right on, Keith. Glad you got going again!

    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio