No composition, just a black screen in after effects 2025

Question

I pay an Adobe subscription and have only been able to use my after effects ONCE, I'm so upset. Whenever I open my ae and create a composition there is a black screen and I can't see anything, even if I import footage, NOTHING WORKS, I've uninstalled and installed, older and newer versions, my computer is brand new and great specs (HP Omen 17) and I used to use ae everyday on my old computer with way worse specs and this never happened. I've followed more than 5 youtube videos on different things to do and absolutely nothing has worked please help.

nishu_kush · Accepted Answer

Sorry to hear about the issue Ana.Do you mind sharing your system specifications (CPU, GPU, RAM, OS version)? If your laptop has an Intel CPU with integrated graphics, try the following steps:• Close After Effects• Go to the Device Manager (Run >> devmgmt.msc)• Select Display Adapter, Right click on the "Intel UHD graphic card".• Select "Update Driver"• Select "Browse my Computer"• Select "Let me Pick from a list of available drivers on my Computer".• Select "Microsoft Display Adapter".•  Launch After Effects.Let us know how it goes.Thanks,Nishu

Ana_Arato8428 · Answer

Yes of course, here is the side of the box my laptop came in with all the info

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