No composition, just a black screen in after effects 2025

Forum|Forum|10 months ago
April 6, 2025
3 replies
759 views

I pay an Adobe subscription and have only been able to use my after effects ONCE, I'm so upset.

Whenever I open my ae and create a composition there is a black screen and I can't see anything, even if I import footage, NOTHING WORKS, I've uninstalled and installed, older and newer versions, my computer is brand new and great specs (HP Omen 17) and I used to use ae everyday on my old computer with way worse specs and this never happened. I've followed more than 5 youtube videos on different things to do and absolutely nothing has worked please help.

Troubleshooting

Correct answer nishu_kush

Sorry to hear about the issue Ana.

Do you mind sharing your system specifications (CPU, GPU, RAM, OS version)? If your laptop has an Intel CPU with integrated graphics, try the following steps:

• Close After Effects
• Go to the Device Manager (Run >> devmgmt.msc)
• Select Display Adapter, Right click on the "Intel UHD graphic card".
• Select "Update Driver"
• Select "Browse my Computer"
• Select "Let me Pick from a list of available drivers on my Computer".
• Select "Microsoft Display Adapter".
• Launch After Effects.

Let us know how it goes.

Thanks,
Nishu

A

Ana_Arato8428Author

Participant

Yes of course, here is the side of the box my laptop came in with all the info

nishu_kush

Community Manager

Did you try the steps suggested above? Did it help?

Moving this thread from Bugs to Discussions for troubleshooting.

Thanks,
Nishu

A

Ana_Arato8428Author

Participant

OMG sorry for not responding, YES it did work thank you so much

nishu_kush

Correct answer

Community Manager

Sorry to hear about the issue Ana.

Do you mind sharing your system specifications (CPU, GPU, RAM, OS version)? If your laptop has an Intel CPU with integrated graphics, try the following steps:

• Close After Effects
• Go to the Device Manager (Run >> devmgmt.msc)
• Select Display Adapter, Right click on the "Intel UHD graphic card".
• Select "Update Driver"
• Select "Browse my Computer"
• Select "Let me Pick from a list of available drivers on my Computer".
• Select "Microsoft Display Adapter".
• Launch After Effects.

Let us know how it goes.

Thanks,
Nishu