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A
AAwons
Participant
September 3, 2022
Question

No preview and cannot render

  • September 3, 2022
  • 2 replies
  • 183 views

First time user here, I cannot render any projects and the preview window is always black

 

"Error code: -1609629695"

 

Any help is appreciated

This topic has been closed for replies.

2 replies

Mylenium
Mylenium
Legend
September 13, 2022

You need to convert the files to a different format. HEIC/ HEIF support in Adobe apps is extremely limited at this point. Even Photoshop doesn't handle most of these files correctly.

 

Mylenium

    ToolfarmJP
    Community Expert
    ToolfarmJPCommunity Expert
    Community Expert
    September 13, 2022

    The code necessary would be missing. HEIC is generated by iPhone? You add the codec.

     

    HEIF and HEVC Media Extensions

    https://apps.microsoft.com/store/detail/heif-and-hevc-media-extensions/

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