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2 replies

nishu_kush
Community Manager
Community Manager
August 20, 2020

Hi isaacm11513011,

 

Thanks for reaching out. We'd need more information so that we can troubleshoot the issue properly.

  1. What are your system specifications (CPU, GPU, RAM, OS)?
  2. Are you using any third-party plug-ins for After Effects? If so, what happens if you remove them?
  3. Is it happening with all the project or only the once you created in this version (17.1.2)?

Let us know, we're here to help.

 

Thanks,

Nishu

Community Expert
August 15, 2020

Can you share a screen shot? Does the tab at the top of the panel say composition? If it says layer or footage please switch over to the composition tab.

Community Expert
August 15, 2020

You can also go to the top of the interface and go to window and make sure that the composition window is checked.

Participant
August 19, 2020