Not able to import PNG files in version 24.3.0

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Hi Folks

Can anyone help me with the attached error I am getting while importing PNG files in Adobe After Effects.

Troubleshooting

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nishu_kush

Legend

Hi DKochhar,

Can you try exporting the PNG file again using Photoshop or any other image processing app?

Let us know if it helps. I'll move your post to the Discussions board for troubleshooting.

Thanks,

Nishu

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L

Lukasetti

Participant

I have issue with importing .png files to AE CC2025 as well. I don't know why that is. I'm working on macbook pro and worked on apple devices almost a decade and never had this problem. Seems that no matter what .png file i'm importing to AE, AE is not responding to that PNG. Here's link to screen recroding of the issue: https://youtu.be/wynAML2RRF0

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JohnColombo17100380

Community Manager

HI @Lukasetti,

Thank you for reporting this issue. Does the import work if you using File > Import > File... rather than dragging from the Finder?

Thanks for any further info,

- John, After Effects Engineering Team

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P

Paul Uu

Community Manager

I'm not sure I understand.

Are you able to open these .PNG files in any application?
How were they created?
What version of AE do you have installed?
What OS version do you have installed?
Where are the PNG files located? Are they on a Dropbox or similar volume?

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D

DKochharAuthor

Participant

Even the photo is not getting uploaded.

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Paul Uu

Community Manager

Could you upload a sample .PNG that is causing the issue?

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