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Participant
June 15, 2019
Question

Nothing in my playback is showing up - Also AE stops responding when I try to close out.

  • June 15, 2019
  • 2 replies
  • 345 views

Hey Guys,

My project was working great all day today and then almost like clockwork, I went to add on additional layer and my entire playback images disappeared. I can still see the outlines of where they would be, and when I drag the timeline over, I see the outlines of some keyframes I put in, but NO actual images.

So far I've done the, "After Effects.old" I've uninstalled and reinstalled the app, I've restarted my computer, I've purged and removed my cache, I don't know what else I can do.

As you might expect, this is a project for a client, and I was hoping to have it done by tomorrow.

My Specs:

iMac (Retina 5k, 27 inch)

8 GB 1867 MHz DDR3

AMD Radeon R9 M395 2018 MB

Is there possibly something obvious that I'm missing here?

Thank you!

Nic

This topic has been closed for replies.

2 replies

OussK
Community Expert
Community Expert
June 17, 2019

did you try to give AE a few time to load the first frame? some time the new AE take a few time to give the first frame.

FarishAuthor
Participant
June 19, 2019

Hey there! Yes I did wait quite a bit for it to load the first frame. It would never load, and then when I try to close out, it stops responding.

ToolfarmJP
Community Expert
Community Expert
June 17, 2019

Hello,

It would be good to reset the preferences of After Effects.

Setting preferences in After Effects

FarishAuthor
Participant
June 19, 2019

Yes I did this as well, but there was no change :-/