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gwen_4541
Participant
October 10, 2025
Question

Old file corrupted

  • October 10, 2025
  • 1 reply
  • 66 views

Hello, I was trying to open an old file of an animation I did and when I did nothing was playing there weren't even thumbnails of the individual scenes and it seemed like there was no way to play it. Is there any way to fix this? I don't have this work saved anywhere I'm kind of desperate and devastated and I am not tech savvy. 

    1 reply

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    October 10, 2025

    HI,

    I read your message. Sorry you're running into this—sounds really stressful. A few things to try:

    • Restart After Effects and your computer.
    • Clear your disk cache (Preferences > Media & Disk Cache).
    • Try importing the old project into a new AE file (File > Import > File).
    • Check the Auto-Save folder in your Documents—there might be a backup.
    • If possible, open the file on another machine or AE version.

    Let us know what version of AE you're using and if you see any error messages. Happy to help further!

     

    Thanks,
    Kevin

     

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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