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Participant
February 21, 2019
Question

Out of memory crash

  • February 21, 2019
  • 2 replies
  • 601 views

Greetings,
since the latest update, i get more and more, after a few minutes working, a memory error, followed by a crash. Most of the time it is not possible anymore to load the saved file again. It ends also in a crash. The error does not appear all the time. But it seems it has nothing to do with the actual project size.

I use to work on a fresh started system and no other applications loaded.

I have 24 GB memory installed and i let AE use up to 18 GB.
I use this setup for years now and it was never a problem.

Cache is set to 50 GB on a brand new and fast SSD. The solutions provided here in the forum seem not to work in my case.
WIN 7 / AE CC 2018

Any suggestions?

This topic has been closed for replies.

2 replies

Participant
April 3, 2019

(Read all to understand the causes and troubleshooting steps)

I had After Effects CC 2019 throw all popular errors on me:


- out of memory

- display acceleration disabled

- unspecified drawing error

- keylight out of memory

After trying all solution proposals I could find, like...


- reinstalling the software

- changing and clearing the cache

- changing settings (mercury transmit, skipping frames, hardware acceleration, cpu/gpu rendering etc.)

- resetting settings (ctrl+alt+shift while launching the app)

...the errors were still there.


The last thing I didn't try was to disable all startup/tray-running apps. And guess what? AE started to work stable again!Then I wanted to pin-point which of the startup apps was responsible for the "damage", so I disabled them one by one and checked how AE behaved. And guess what? Errors came back! So none of the startup apps was to blame.

This time I've decided to check systems Event Viewer for more clues...

Every time AE crashed, the event viewer issued a warning "Resource-Exhaustion-Detector" with details like "Windows successfully diagnosed a low virtual memory condition. The following programs consumed the most virtual memory: ..."
This kind of error usually reflects a paging file problem. This moment I also realized I've turned off my paging files completely once I bought 32GB of RAM assuming it wont be needed anymore with this amount of memory on board.

Re-enabling "automatic managing of paging file for all drives" in system settings brought stability and performance back to AE and it didn't throw me any of above mentioned errors again.

Mylenium
Legend
February 22, 2019

Impossible to say. You have not provided any crash info nor actually explained what "solutions provided here in the forum" you actually have tried and/ or what you think might be the cause of your issues.

Mylenium

Symbion7Author
Participant
February 23, 2019

It is weird. I cannot deliver any details at the moment because no errors have appeared again.
As soon it happens again i will provide the information.