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A
ahmad5FFC
Participant
April 16, 2023
Question

PC restarts suddenly when use 2 application simultaneously

  • April 16, 2023
  • 1 reply
  • 445 views

Hi, anybody know why my PC suddenly restart when use 2 application adobe simultaneously?

 

this often happens when i use premiere pro with after effect,or after effect with photoshop or illustrator. this very annoying when work but suddenly restart. But if i use just 1 application there is no problem

i use laptop zephyrus G15 with spec

  • AMD Ryzen 9 4900HS
  • 40 GB DDR4 (i upgraded)
  • 2 TB SSD (i upgraded
  • Nvidia GeForce RTX 3060  6 GB
  • windows 11

 

I'm sure i updated the driver tho

This topic has been closed for replies.

1 reply

nishu_kush
nishu_kush
Legend
April 18, 2023

Hi ahmad5FFC,

 

Before diving into potential solutions, could you please let me know if you've encountered any error messages during these incidents?

One common reason for such problems is an outdated or unsupported GPU driver. If you could share the version of your Nvidia GPU driver, that would be helpful. Also, please let me know if you're using a Game Ready or Studio driver.

Looking forward to your response.

 

Thanks,

Nishu

A
ahmad5FFCAuthor
Participant
May 1, 2023

hi, i don't get any error messages, it just restart suddenly when i use 2 app especially use premiere pro and after effect

i use studio driver

nishu_kush
nishu_kush
Legend
May 3, 2023

Are you experiencing a Blue Screen? Do you have any third-party plug-ins installed for After Effects or Premiere Pro? We recommend trying to change the renderer to Software Only (File > Project Settings) in both applications.

Please keep us updated on whether this makes a difference.

 

Thanks,

Nishu

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